Corporate Trainer (On-site - Orlando HQ)

Orlando, FL

Full Time

Customer Success

Experienced

OneRail is a leading logistics SaaS company specializing in last mile delivery solutions. We provide a comprehensive platform that connects shippers, carriers, and customers to optimize delivery operations and improve customer experience. Our mission is to streamline logistics through advanced technology and operational insights, helping businesses of all sizes to deliver efficiently, quickly, and reliably.

Position Overview:
We are seeking an experienced Corporate Trainer to join our team and lead training initiatives for both internal staff and external clients. This role will focus on developing, coordinating, and delivering high quality training programs that empower our team members and enhance our clients' user experience with OneRail’s solutions. This individual will be responsible for training on topics including customer service, soft skills, and OneRail platform usage, ensuring that all participants can fully leverage our technology and deliver exceptional service.

Key Responsibilities:

New Hire Training: Design and facilitate a comprehensive onboarding program for new hires across various roles within OneRail, focusing on both technical skills related to our platform and foundational customer service skills. Ensure new employees are set up for success and are well acquainted with OneRail’s mission, values, and operational processes.
Internal Training: Develop, deliver, and assess training for OneRail employees, focusing on service delivery, customer service skills, and OneRail platform knowledge to support their roles effectively.
External Client Training: Create and conduct client facing training sessions to ensure customers are knowledgeable about and comfortable with using the OneRail platform. Sessions may be held both in person and remotely, depending on client needs.
Customer Service Specialist Training: Tailor training programs for OneRail’s Customer Service Specialist role to enhance soft skills, customer service best practices, and OneRail platform proficiency.
Training Development: Collaborate with internal stakeholders to assess training needs, create curricula, and develop relevant training materials and eLearning modules that meet high standards of engagement and efficacy.
Evaluation & Feedback: Use evaluation tools to gauge the effectiveness of training programs, continuously improving content and delivery based on feedback and performance outcomes.

Qualifications:

Experience: 4+ years of experience in corporate training, ideally within the logistics, SaaS, or technology sectors.
Soft Skills & Customer Service: Proven expertise in customer service training and the development of soft skills is highly desirable.
Instructional Design: Ability to create, adapt, and deliver engaging training materials suitable for diverse audiences and learning styles.
Technology Proficiency: Experience with virtual training platforms and familiarity with learning management systems (LMS).
Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to engage and inspire learners.
Flexibility: Willingness to travel as needed for onsite client training sessions.
Language Skills: Bilingual in Spanish is a plus.

Please note: this position is on-site role.

Interview process may include a 5-7 minute presentation to demonstrate training skills.

This role is open to both internal and external candidates. If you are a proactive trainer with a passion for empowering teams and improving client experience, we invite you to apply and join the OneRail family.

About OneRail

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.

Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

Regular, Full-time Team Member Benefits

Competitive base compensation
Health and wellness Insurance with generous company contribution (medical, dental, vision)
Company-paid life insurance, short-term and long-term disability
4% 401K match with immediate vesting of Company match
Continuing Education Opportunities
Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
Generous Company-paid Holidays

Onsite Team Member Job Perks

Relaxed/casual work environment
Standing desks
Recreational and Video games
Large breakroom and lounge
Stocked kitchen and fridges
Cappuccino machine
Onsite restaurant and daily food trucks
Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
Ample free parking

OneRail's Travel Policy for Remote Team Members

While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/

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Corporate Trainer (On-site - Orlando HQ)

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