OneRail

Logistics Support Specialist

Logistics Support - Orlando, FL - Full Time

Department: Logistics Operations
Reports to: Manager, Logistics Operations
Location: On-site
FLSA Status: Non-Exempt (Hourly)

Logistics Support Specialist
Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.

Responsibilities:
  • Attend to high volume of inbound and outbound calls, emails, and chats.
  • Provide exceptional customer service to customers, couriers, and drivers.
  • Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
  • Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
  • Communicate with internal and external groups, especially on high priority loads and customers.
  • Solve customer and carrier problems and help resolve issues.
  • Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
  • Demonstrate passion for excellence with respect to treating and caring for customers.
  • Assist with procedure optimization of scheduling deliveries from our clients.
  • Identify and communicate ways OneRail can continuously improve in its operations.
  • Complete order data entry and dispatch if needed.
  • Coordinate with couriers to track movements of deliveries.
  • Tracking drivers and fixing shipping errors.
Requirements:
  • Prior Customer Service experience is required.
  • Must have some logistic/dispatching experience.
  • Contact center experience preferred.
  • You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).
  • Demonstrated skills managing multiple priorities across different electronic platforms.
  • Ability to monitor and execute multiple tasks at any given time.
  • Must posses decision-making skills the ability to quickly assess situations, determine action plans, and execute action plans.
  • Ability to adapt to fast-paced environment.
  • Computer proficiency with web-based applications.
  • Strong communication (written and verbal) skills.
  • Must be enthusiastic about working in a team environment.
  • Multi-lingual preferred.
  • Ability to handle multiple deliveries at once.
  • Ability to recognize and prioritize tasks based on urgency.
Schedules We Offer: 
    • Our hours of operations are between the hours of 7:00am - 9:00pm (Monday - Sunday)
    • Schedules Available:
      • 5 - day work weeks with 1 weekend day off
      • 4 - day work weeks with both weekend days required

Compensation:
All Logistics Support Specialists are paid hourly and begin at $22.00/hour with an additional $1.00/hour pay differential ($23.00/hour) for bilingual (Spanish/English) team members.

About OneRail

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.

Apply: Logistics Support Specialist
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Who referred you to this position? Enter their first and last name here.
Do you have a valid driver’s license?
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?
Are you 18 years of age or older?*
LinkedInLinkedIn profile URL:*
What languages do you speak fluently?*
Desired salary*
Earliest start date?
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
References: Please enter names and contact information:
This job is located at OneRail HQ in Orlando, Florida (32819) and requires work within an office environment. Are you willing and able to work in OneRail's Orlando HQ office? **
Our hours of operations are from 7:00 AM - 9:00 PM Eastern Time (Monday - Sunday). Are you able and available to work within the hours and days of operation? **
Briefly explain your previous quality assurance experience within a call center (including call auditing, use and development of scorecards, providing feedback etc).*
Please explain your data analysis skills and experience.*
Please explain any experience with quality assurance platforms and tools.*
Please explain any experience onboarding and training new team members.*
At this time OneRail is NOT able to provide sponsorship to candidates for this role who are not currently authorized to work in the US without additional VISA sponsorship. If offered a role with OneRail would your employment require such sponsorship?*
Conflict of Interest Disclosure: To ensure compliance with OneRail’s employment policies, please indicate whether you currently have, or have had, any family members or close relatives employed by OneRail.*
Conflict of Interest Disclosure: If you answered yes to the previous question, please list their name(s), relationship, and department (if known):
OneRail Employment Status: Have you ever been employed by OneRail?

*This question is used for internal tracking and reporting purposes only. Your response will not affect eligibility or consideration for employment in any way. OneRail is an Equal Opportunity Employer and complies with all applicable employment laws.*
OneRail Employment Status: If you have ever been employed by OneRail, please list your current or most recent role with OneRail, including your start and end dates.

*This question is used for internal tracking and reporting purposes only. Your response will not affect eligibility or consideration for employment in any way. OneRail is an Equal Opportunity Employer and complies with all applicable employment laws.
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*