Logistics Operations Coordinator

Orlando, FL
Full Time
Logistics Operations
Entry Level

OneRail is looking for Logistics Coordinators to join our team. A Logistics Coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Coordinator is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail and the ability to efficiently multitask are essential to success in this position.

All Logistics Coordinators are paid hourly and begin at $21.40/hour with an additional $.60/hour pay differential for bilingual (Spanish/English) team members.

 

Responsibilities:

  • Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to; track and troubleshoot, problem resolution, customer communication.
  • Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
  • Communicate as needed with the delivery partners to resolve any exceptions that may occur during the delivery.
  • Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
  • Assist with procedure optimization of scheduling deliveries from our clients.
  • Complete order data entry and dispatch if needed.
  • Ability to recognize and prioritize tasks based on urgency.
  • Engage with the shipper, courier and guest/end customer as needed.

 

Requirements:

 

  • Customer Service experience is required
  • You must be located in Orlando, Florida
  • Demonstrated skills managing multiple priorities 
  • Ability to monitor and execute across multiple tasks at any given time
  • Quick decision-making skills
  • Computer proficiency with web-based applications
  • Strong communication abilities 
  • Excited to be a part of a team environment 
  • Multi-lingual preferred

 

About OneRail

OneRail is an innovative technology startup located in Orlando, Florida. We are a delivery orchestration platform that provides multi-modal delivery automation, optimization, and real-time visibility for enterprise clients, all in one place. OneRail connects shippers to an extensive courier ecosystem to enable same day, parcel, LTL, next day, scheduled, and economy delivery selected through automation and rate shopping across all modes.

All Team Member Benefits

  • Competitive base compensation
  • Health Insurance with generous company contribution (medical, dental, vision)
  • Company-paid life insurance, short-term and long-term disability
  • 4% 401K match with immediate vesting of Company match
  • Continuing Education Opportunities
  • Flexible/Open (Uncapped) Paid Time Off (PTO) Policy
  • Generous Company-paid Holidays

Onsite Perks

  • Standing desks
  • Recreational and Video games
  • Large breakroom and lounge
  • Stocked kitchen and fridges
  • Cappuccino machine
  • Onsite restaurant and daily food trucks
  • Onsite car detailing
  • Onsite dry cleaning
  • Ample free parking

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/

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