Delivery Support Specialist, Team Lead (Internal Applicants Only)

Orlando, FL

Full Time

Delivery Support

Mid Level

OneRail is seeking a Delivery Support Specialist, Team Lead.

The Delivery Support Specialist, Team Lead opening that is currently available MUST be available, willing, and able to work 8-hour shifts between the hours of 7:00 PM to 8:00 PM Monday through Friday (and some weekends).

All Delivery Support Specialist, Team Leads receive a $3.00 per hour pay differential in addition to a $.60 per hour pay differential if the team member is bilingual (Spanish/English). An additional pay differential of $1.00 per hour is provided when working weekends.

To be eligible for consideration, candidates must meet the following criteria:

Must be an internal candidate (external candidates will not be considered).
Must have at least six months of employment in current role.
May not currently be on a Performance Improvement Plan (PIP).

Please note that if you do not meet the qualifications to be eligible for consideration for this role, your application will be automatically rejected

Responsibilities:

Coach, train, and mentor Delivery Support Specialists as necessary.
Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to; tracking and troubleshooting, problem resolution, and customer communication.
Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed most cost-effectively while meeting customer SLA.
Communicate as needed with the delivery partners to resolve any exceptions that may occur during the delivery.
Communicate escalations on time for the issue to be resolved with the least amount of customer impact.
Assist with procedure optimization of scheduling deliveries from our clients.
Complete order data entry and dispatch if needed.
Ability to recognize and prioritize tasks based on urgency.
Engage with the shipper, courier, and guest/end customer as needed.

Requirements:

Internal experience as a Delivery Support Specialist required
You must be located in Orlando, Florida
Demonstrated skills in managing multiple priorities
Ability to monitor and execute across multiple tasks at any given time
Quick decision-making skills
Computer proficiency with web-based applications
Strong communication abilities
Excited to be a part of a team environment
Strong people skills

About OneRail

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.

Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

Regular, Full-time Team Member Benefits

Competitive base compensation
Health and wellness Insurance with generous company contribution (medical, dental, vision)
Company-paid life insurance, short-term and long-term disability
4% 401K match with immediate vesting of Company match
Continuing Education Opportunities
Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
Generous Company-paid Holidays

Onsite Team Member Job Perks

Relaxed/casual work environment
Standing desks
Recreational and Video games
Large breakroom and lounge
Stocked kitchen and fridges
Cappuccino machine
Onsite restaurant and daily food trucks
Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
Ample free parking

OneRail's Travel Policy for Remote Team Members

While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/

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